Responsible Gambling at Clubhouse Casino
At Clubhouse Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our Australian players. We believe that gambling should always be a form of entertainment — never a way to make money or escape personal problems. This page outlines our responsible gambling policies, the tools available to help you stay in control, and where to find support if you need it.
Our Commitment to Responsible Gambling
Clubhouse Casino operates under a valid licence and complies fully with the Interactive Gambling Act 2001 (Cth) and all applicable Australian gambling regulations as updated through 2026. We work closely with leading responsible gambling organisations to ensure our platform promotes healthy gaming habits and protects vulnerable individuals, including minors.
Know the Signs of Problem Gambling
Gambling becomes a problem when it negatively affects your finances, relationships, work, or mental health. Ask yourself the following questions:
- Do you spend more money or time gambling than you intended?
- Have you tried to cut back on gambling but found it difficult?
- Do you gamble to escape stress, anxiety, or depression?
- Have you borrowed money or sold possessions to fund gambling?
- Has gambling caused conflict with family, friends, or colleagues?
- Do you chase losses by continuing to gamble after losing?
- Do you feel restless or irritable when you try to stop gambling?
If you answered yes to any of these questions, we strongly encourage you to use the tools below or contact a support service immediately.
Responsible Gambling Tools
Clubhouse Casino provides a range of tools to help you manage your gambling activity. You can access all of these features directly from your account settings or by contacting our support team.
Deposit Limits
Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period before it comes into force.
Loss Limits
Restrict the maximum amount you can lose over a defined period. This helps you stay within your personal budget and avoid chasing losses.
Session Time Limits
Set a maximum duration for each gaming session. You will receive a notification when your session limit is approaching, and the session will end automatically when the limit is reached.
Reality Checks
Enable periodic on-screen reminders that display how long you have been playing and your net gaming activity during the session. These prompts help you stay aware of time and spending.
Cool-Off Period
Take a short break from gambling by activating a cool-off period of 24 hours, 48 hours, 72 hours, or up to 30 days. During this time, you will not be able to log in or place bets. This feature takes effect immediately upon request.
Self-Exclusion
If you feel you need a longer break, you can self-exclude from Clubhouse Casino for a minimum period of 6 months or permanently. During self-exclusion, your account will be suspended, all marketing communications will cease, and you will not be able to reopen your account until the exclusion period has expired (for temporary exclusions) or at all (for permanent exclusions).
To activate self-exclusion, contact our Responsible Gambling team:
- Email: [email protected]
- Live Chat: Available 24/7 via the website
- Phone: 1800 123 456 (toll-free within Australia, available 24/7)
National Self-Exclusion — BetStop
Australia's National Self-Exclusion Register, BetStop, allows you to self-exclude from all licensed interactive wagering services in Australia simultaneously. Registration is free and can be completed online.
Account Activity and Transaction History
You can review your full deposit, withdrawal, and gaming history at any time through your account dashboard. Monitoring your activity regularly is an important step in maintaining responsible gambling habits.
Protection of Minors
Clubhouse Casino strictly prohibits anyone under the age of 18 from registering or gambling on our platform. We verify the age and identity of all players during the registration process and may request additional documentation at any time.
If you share a device with minors, we strongly recommend using parental control software to prevent access to gambling websites. The following tools can help:
Support Organisations in Australia
If you or someone you know is experiencing gambling-related harm, free and confidential support is available 24 hours a day, 7 days a week through the following organisations:
Gambling Help Online
Australia's national online counselling and support service for people affected by gambling problems.
- Website: www.gamblinghelponline.org.au
- Phone: 1800 858 858 (free call, 24/7)
- Online Chat: Available via the website
Lifeline Australia
Crisis support and suicide prevention services for Australians in distress.
- Website: www.lifeline.org.au
- Phone: 13 11 14 (24/7)
Beyond Blue
Mental health support for anxiety, depression, and related conditions that may be connected to problem gambling.
- Website: www.beyondblue.org.au
- Phone: 1300 22 4636 (24/7)
MensLine Australia
Professional telephone and online support service for Australian men.
- Website: www.mensline.org.au
- Phone: 1300 78 99 78 (24/7)
Financial Counselling Australia
Free financial counselling for people experiencing financial difficulty, including gambling-related debt.
- Website: www.financialcounsellingaustralia.org.au
- Phone: 1800 007 007 (National Debt Helpline, Mon–Fri 9:30am–4:30pm AEST)
Tips for Gambling Responsibly
- Only gamble with money you can afford to lose — treat it as entertainment, not income.
- Set a budget before you start and stick to it.
- Never gamble when you are upset, stressed, or under the influence of alcohol or drugs.
- Take regular breaks and do not gamble for extended periods.
- Balance gambling with other leisure activities.
- Do not chase losses — accept that losing is part of gambling.
- Keep track of the time and money you spend gambling.
Contact Our Responsible Gambling Team
Our dedicated Responsible Gambling team is available around the clock to assist you with any concerns, to help you set limits, or to process a self-exclusion request.
- Email: [email protected]
- Phone: 1800 123 456 (toll-free, 24/7)
- Live Chat: Available 24/7 on our website
This Responsible Gambling policy was last reviewed and updated in June 2026. Clubhouse Casino reserves the right to update this page in line with changes to Australian legislation and industry best practices.
Gambling involves risk. Please gamble responsibly. If gambling is no longer fun, seek help. Support is available — you are not
